The Textify service allows any business to receive text SMS messages from their customers using the same toll free 800 numbers that their customers already have. This service provider that you get the text back from is ATLC and their "toll free texting" service is called "Textify". Want to experience a working example? Send a test text with any message to 88. Give your customers a single toll free number to call or text you for customer service so you can let them decide how they want to communicate with you.
Isn't that the number you publish to let all your customers communicate with you in the first place? So where do you start on a project to let your customers text you? Start with your toll free number. Speaking of calling, my kids will not call their friends unless they text them first to get permission to call them.Īre your customers the same way? Is there an expectation that digital communications is preferred for initial contact over a voice phone call?ĭepending on your industry you may find that your mobile customers (like my wife and kids) will only do business with firms that can communicate with them via text message. My wife and kids are constantly on the move so their lives are run by their ability to send and receive text messages from their phones or tablets.Īre your customers the same way? If so, can your customers text you as easily as they can call you?
Whenever I email my wife or kids I have to then send them a text/SMS (short message service) to tell them to read the email I just sent them.Īt first this seemed like an odd requirement but that's because I sit at my computer all day.